Job Summary:
The ideal candidate has experience in managing all aspects of contract and order management in a communications/IT solutions and services business. This role directly interfaces with the client internal Sales, Service Delivery, Operations, and Support teams as well as external Customers and Partners. Seeking a candidate with a strong sales operations and contract management background, understanding of Managed Services business and service subscription business models, and ability to coordinate across multiple functional teams to effectively manage contracts and orders from beginning to end.
Responsibilities:
• Manage full order cycle for Managed Service and SaaS orders, from order receipt through delivery through invoicing.
• Understand complex scopes of work and translate into orderable components and services that drive functional delivery teams and operations.
• Ensure contract milestones and deliverables are aligned, entered into CRM and billing systems correctly, and invoiced accurately and on time.
• Coordinate multiple internal functions (Sales, Project Management, Service Delivery, Finance, Operations) and external service provider partners to ensure order integrity and invoicing accuracy.
• Work with external Partners and Customers on contract, logistics, order delivery, and invoicing questions.
• Report at a contract, order, and invoice level for all Managed and SaaS orders in Americas region.
• Lead efforts to define and improve order management processes and tools within the client.
Qualifications:
• Three to five years of experience working with sales administration, contracts, and order processing in communications/services/IT industry.
• BS/BA or equivalent.
• Experience with ERP and CRM systems. Salesforce experience preferred. Experience with Managed Services, SaaS, and service subscription models is a plus.
• Strong communication skills, both verbal and written.
• Strong organizational skills, able to work on multiple projects simultaneously and effectively with high level of attention to detail.
• Strong leadership and interpersonal abilities to facilitate extensive interactions across the organization and with multiple customers. Accepting responsibility is results oriented, resourceful, self-motivated, and accountable for results.
• Strong ability to deal with ambiguity, effectively cope with change, shift gears comfortably, decide and act without having all the details, and manage risk and uncertainty.