Location: 100% Remote (LATAM)
About the Role
As a Senior Functional Lead, you will be the primary consultant responsible for the end-to-end success of Dynamics 365 CRM implementations for a strategic North American Non-Profit organization. This is a high-visibility role where you act as a Trusted Advisor, leading client stakeholders through complex business transformations. You won't just follow a backlog; you will own the functional roadmap, lead discovery, and ensure the solution delivers real-world impact using Agile-driven methodologies.
Key Responsibilities
- Discovery Leadership: Independently lead functional discovery workshops, eliciting complex requirements and mapping intricate business processes for Non-Profit operations.
- Strategic Design: Design and configure end-to-end solutions across Dynamics 365 Sales, Customer Service, and Field Service, ensuring alignment with the client’s mission-driven goals.
- Power Platform Ownership: Masterfully utilize Power Apps, Power Automate, and Dataverse to build scalable, low-code extensions that go beyond standard CRM out-of-the-box features.
- Project Governance: Own the production of high-quality functional specification documents, user stories, and acceptance criteria in Azure DevOps.
- Go-Live Stewardship: Lead UAT, training, and deployment activities, ensuring high user adoption and a seamless transition to the new system.
- Proactive Advisory: Challenge the status quo by guiding clients on industry best practices, acting as the bridge between technical possibilities and business needs.
