About the Role
We are looking for an experienced SAP Retail MM/SD Consultant with strong expertise in S/4HANA to join our Application Managed Services team. This role focuses on Level 2 and Level 3 support, covering incident resolution, problem management, and the implementation of small enhancements within a Retail environment.
Key Responsibilities
Application Support (L2/L3)
- Analyze and resolve incidents and service requests related to SAP MM/SD processes in a Retail environment.
- Perform Root Cause Analysis (RCA) for recurring or critical issues and propose sustainable, long-term solutions.
- Manage the full ticket lifecycle using ITSM tools (ServiceNow/Jira), ensuring compliance with SLAs and support KPIs.
- Collaborate with functional and technical teams, including third-party vendors, to resolve complex issues.
Problem Management
- Drive problem management initiatives to reduce incident volume and improve overall process efficiency.
- Document known errors, workarounds, and solution approaches in the team's Knowledge Base.
Change Management
- Design, test, and implement small configuration changes and enhancements within the SAP MM/SD modules.
- Prepare and validate functional specifications for bug fixes and minor developments.
- Support transport request management and ensure quality assurance throughout deployments.
- Provide UAT support, coordinating with business users and validating solution effectiveness post-deployment.
Required Skills and Experience
- Strong hands-on knowledge of Replenishment, Goods Movements, Inventory, Order Fulfillment, Delivery, and Billing processes in SAP S/4HANA Retail.
- Experience with IDoc monitoring, interface troubleshooting, and batch job handling.
- Ability to perform debugging and coordinate technical fixes with ABAP development teams.
- Solid understanding of transport management, system landscapes, and change control processes.
- Prior experience in L2/L3 application support roles, ideally within a Retail industry context.
- Fluent English (written and spoken) for client-facing communication.
