The ideal candidate has experience in managing customer projects and service delivery in the telecommunications and/or IT industry. This role directly interfaces with Customers and Partners, as well as AudioCodes internal Sales, Service Delivery, Product Management, Operations, and Support teams. Seeking a candidate with a strong customer focus, technical background in the deployment and operations of communications and IT systems, ability to manage customer experience from pre-sales through delivery to coordinating ongoing managed services.
Responsibilities:
• Work with customers to create deployment project plans, scopes of work, and schedules.
• Drive customer readiness activities, set and manage customer expectations, and manage daily operational aspects of AudioCodes deployments.
• Communicate project and service status both internally within AudioCodes and externally with customers and partners.
• Responsible for project timelines and profitability and driving lessons learned and improvements to processes and methods.
• Work with AudioCodes Services delivery teams to ensure positive customer experience in deploying and operating AudioCodes solutions.
Qualifications:
• Three to five years’ experience working with clients and managing project implementations in telecom and data communications, with an emphasis on voice applications.
• BS/BA or equivalent.
• Strong communication skills, both verbal and written.
• Strong interpersonal abilities to facilitate extensive interactions across the organization and with multiple customers.
• Strong organizational skills, able to work on multiple projects simultaneously and effectively with high level of attention to detail.
• Accepts responsibility, is results oriented, resourceful, self-motivated, and accountable for achieving implementation and customer satisfaction targets.
• PMI or other project management experience and certifications are a plus.