About the Role:
As an Agentic AI Developer specializing in Microsoft 365 Copilot and knowledge platforms, you will play a critical role in designing, configuring, and building the AI agent, search, and persona-based experience of the Polyphonic Data System. You will collaborate closely with the program lead, governance document authors, the Data Literacy Academy team, and engineering teams to deliver a Copilot-based agent that understands a large, connected governance document estate. Your work will span agent configuration, RAG implementation, content architecture, dependency visualization, and document lifecycle workflows, with a strong emphasis on accuracy, citation integrity, and platform-agnostic design.
General Responsibilities
- Collaborate with the program lead, governance document authors, and engineering teams to understand platform requirements and agent behavior expectations
- Analyze governance documentation, requirements, and technical specifications to create clear, accurate, and well-cited agent configurations
- Design, configure, and maintain Copilot agents covering functional and persona-based aspects of the platform
- Implement comprehensive RAG strategies to validate answer accuracy, citation reliability, and security of grounded responses
- Develop and maintain content architecture, metadata, and taxonomy with appropriate chunking and tagging to support AI consumption
- Plan, execute, and analyze search relevance tuning and agent quality measures to assess accuracy, adoption, and user feedback
- Identify, document, and report agent quality issues with detailed evidence, logs, and remediation recommendations
- Work closely with product, engineering, and governance stakeholders to anticipate and support upcoming platform changes
- Develop and maintain reusable agent configurations, runbooks, and documentation, focusing on efficiency, portability, and quality gates
- Communicate actively with stakeholders to clarify requirements, review designs, and verify implementations
- Maintain organized and traceable configuration artifacts, prompts, and runbooks, ensuring compliance with governance and audit standards
- Proactively identify risks, escalate critical issues, and suggest mitigation strategies to ensure high-quality, compliant deployments
- Participate actively in Agile ceremonies, including stand-ups, sprint planning, retrospectives, and backlog grooming
Technical Responsibilities
- Design, implement, and maintain declarative and custom agents in Microsoft Copilot Studio and Microsoft 365 Copilot, grounded on SharePoint libraries, Agile QMS copies, and partner SharePoint sites
- Write and tune agent instructions, topics, actions, and knowledge sources so answers remain accurate, cited, and consistent across audiences
- Configure persona-specific agents or behaviors for commercial, functional, engineering, customer, and auditor audiences
- Build retrieval-augmented generation (RAG) patterns where Copilot alone is insufficient, using Azure AI Search, Azure OpenAI/Azure AI Foundry, or Microsoft Graph connectors
- Enable on-demand generation of PowerPoint, Word, Excel, and PDF outputs from platform content using approved brand templates
- Apply Microsoft Purview sensitivity labels, permissions, and data loss prevention controls so the agent only surfaces content each user is authorized to see, supportin
